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Aculab Cloud for healthcare applications

Aculab Cloud, our communications platform-as-a-service (CPaaS), has been received well by developer customers who serve the healthcare market. With its high-level APIs and pay for what you use approach, it provides a simple, cost-effective means to send and receive voice, fax and SMS messages.

Applications

Specific healthcare related applications supported:

  • Appointment reminders
  • Post-visit surveys
  • No-show callbacks
  • Notifications to patients on a one-to-one or one-to-many basis:
    • Reminders to patients to take prescribed medicines
    • Annual health check reminders
    • Announcements of e.g., a flu jab service running at a particular practice

In addition, our cloud platform has a key advantage in that it supports the sending and receiving of fax transmissions, which are still heavily used to securely transfer medical records.

Speech recognition

A new feature we’ve been working on for a while is speech recognition. We have already made this feature available to complement the IVR functionality we support, enabling a voice-driven IVR to be built.

In addition, the use of voice and speech recognition in a clinical environment is something we are working on. We believe our telephone-based system to collect data from patients with speech disorders could revolutionise the way speech and language therapists work. If you would like to find out more, the clinical speech analysis system page gives the details.

Cloud-based speech recognition

Interactive Voice Response (IVR) systems are widely used to provide automated call handling for businesses. But sometimes for the caller, remembering which digit to press to connect to a certain department is not so straightforward, and can be time consuming. In addition, with the prevalence of smartphones, it can be somewhat annoying to have to listen to the prompts, then bring up the numeric keypad display on the phone before you can enter your digit choice. Wouldn’t it be simpler if the caller could just speak the name of the department they required or speak the digits of a PIN code? Well, they can, using automated speech recognition technology, ASR.

Aculab have now brought speech recognition capabilities to the Aculab Cloud platform, which will allow developers to quickly build a speech-enabled IVR in a wide variety of programming languages. This new speech recognition feature currently has a vocabulary that would meet the needs of customers wishing to offer a speech-based replacement for the DTMF keypad on phones, and would allow the recognition of numeric digits and any word in multiple languages in the long term, but will initially roll out with English recognition only.

Application areas:

  • Recognition of department names
  • PIN number recognition
  • Last 4 digits of SSN
  • Staff names
  • Financial transaction types – Balance, Savings, Loan, BPAY
  • Town/City recognition – e.g. cinema times for your local town

If you would like to try the new feature, it is now live. You can find out more on the ASR page of the Aculab Cloud portal.

Two-way SMS now available in Finland

Finnish flag

We’re now able to offer local mobile numbers in Finland so you can send and receive SMS via the Aculab Cloud platform. This addition is working its way through to the live portal at present, so it will not appear as a supported country just yet – but if you need some details of our capabilities, get in touch. And if you need a Finnish number quickly, we can manually provision one for your cloud account in the interim.

Kiitos !

Contact us here: cloud.info@aculab.com

Lower prices for two way SMS

We’ve cut our rates for the two-way SMS feature on Aculab Cloud.

The new rates are as follows:

Destination Outbound SMS cost (per message)
Belgium $0.09
Spain $0.07
Sweden $0.07
United Kingdom $0.05

These rates are effective immediately. To take advangage of these rates you will need to upgrade to a production account, purchase a telephone number that supports SMS via the Aculab Cloud portal, and make sure the “enable-SMS” feature is selected. Rates for inbound SMS (all above countries) remain at $0.012, and outbound rates for USA/Canada remain at $0.009

If you are sending large volumes of text messages, please contact us as we can offer good discounts for larger volumes.

If you need any assistance in using our SMS API then a good starting point is this page in the documentation area of the cloud website, SMS introduction

If you would like email assistance then please contact us here: cloud.info@aculab.com

SMS now available in New Zealand and Australia

New Zealand

New-Zealand-flag

We can offer SMS short codes in New Zealand that have direct connection to the New Zealand mobile operators for use with your Aculab cloud application. Our SMS gateway supports one way or two way traffic, for bulk outbound (MT) messaging and applications where return path to receive messages from your customers (MO) is required.

 

Australia

Continue reading

Number rental – worldwide price reductions

Due to the continued success of the Aculab Cloud platform, we have been able to negotiate better deals with our inbound and outbound providers. As a result, and to follow on from the previously announced outbound PSTN call cost reductions, we can now offer you number rentals starting at $1 per number per month (previously $3). Continue reading

Toll free number capability in 40 countries

Did you know that Aculab Cloud has the ability to support toll free numbers in forty countries worldwide?

That’s pretty extensive for a cloud telecom API platform, some of which only support a handful of countries. So if you have an application that would benefit your customers by having toll free inbound calling capability, and you need to roll it out across Europe, the US or Asia, then keep reading.

Continue reading

Aculab Cloud now supports SMS

We are pleased to announce that we have transitioned from our beta test phase and now fully support inbound and outbound SMS in six countries so far:

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● Belgium
● Canada
● Spain
● Sweden
● United Kingdom
● United States

Continue reading

Text-to-speech (TTS) capabilities enhanced and expanded

We are pleased to announce we have recently expanded our text to speech (TTS) capabilities by the addition of a third TTS engine choice – from IVONA Software.

With the addition of IVONA TTS, we are able to offer many more language options for developers. Here is a list of what is currently available:

  • Danish
  • Dutch
  • UK English
  • US English
  • Welsh English
  • Australian English
  • Indian English
  • French
  • Canadian French
  • German
  • Icelandic
  • Italian
  • Polish
  • Brazilian Portuguese
  • Portuguese
  • Romanian
  • Russian
  • Spanish
  • US Spanish
  • Swedish
  • Turkish
  • Welsh

The TTS documentation page gives further detail on choosing and using a TTS voice, including a link to a tool that will play samples of the voices available for a particular language or gender allowing a comparison to be made.

More voices are in the pipeline from IVONA. Take a look at their website to see what’s coming. If you don’t see the language you need then let us know.

Happy developing.

Write telephony applications quickly and easily with our REST API

REST-API-call-flow-for-Aculab-Cloud

 

 

 

 

 

 

 

 

If you know your way around writing code for websites, then you’ll have no trouble in getting to know our REST API. We currently offer a range of telephony functionalities, including placing and answering voice calls, playing and recording audio, speaking with text-to-speech, capturing telephone keypad entry, menus and conference calls. Continue reading

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