We also suggested you tuned in for more information about WebRTC and how it might be embraced by the telecoms industry. Well as the Bard (nearly) wrote, “Read on Macduff!” Continue reading
#WebRTC is a phrase that’s been trending for some time now and the interest level isn’t going to quieten down anytime soon; that’s a fact. In terms of its potential, it’s as if a wave of rock ‘n’ roll is about to hit the telecom industry.
Roll over Cumbersome, WebRTC is going to rock your foundation! Continue reading
This animation shows how a simple application works on the Aculab Cloud platform
Watch this short animation to find out Aculab Cloud works and some of the ways it can be used
Aculab is pleased to be a sponsor of SpeechTEK 2012 this week. For the event, we decided to provide a little more than just a product demo, so we created an application that conference delegates would find very useful – an automated conference schedule.
The app took just a few hours to develop and incorporates the fundamentals of any IVR system, including the use of TTS.
Below is the call flow and some code snippets from the application.
Making, connecting and managing calls
A significant number of telephony services use outbound and blended predictive dialler systems. For many corporations incorporating proactive contact and notification strategies in their operations, through companies employing interactive voice messaging (IVM) (also referred to as ‘outbound IVR’) and voice broadcasting, to businesses whose prime purpose is debt collection, outbound technologies are a key component.
Outbound and blended campaigns enable enterprises to proactively reach their customers and prospects. For many, this plays a valuable role in ensuring a superior service outcome for customers and ensures efficient and effective use of agent resources. For companies whose primary business is to fill sales pipelines, streamline collections or aid telemarketing and fundraising efforts, the telephony application and software utilised is directly associated with revenue generation.
We were very pleased to report this week that Aculab Cloud is being used to aid the development of a quick and cost effective method of objectively scoring the symptoms of Parkinson’s disease, through the detection of changes in the voice.
Max Little, who leads the Parkinson Voice Initiative, realised that a person’s voice is affected as much by Parkinson’s as is limb movement, so he devised a high-accuracy way to detect symptoms through the analysis of voice recordings. A method of detecting Parkinson’s disease that is quick, cheap and easy to perform.
With so many people affected by Parkinson’s, it’s likely we all know someone who could benefit from the results of this project. The analysis itself requires quite complex algorithms, but capturing the voice clips for analysis is a very simple and quick process. Using Aculab Cloud, The Parkinson’s Voice Initiative application plays a number of pre-recorded questions and exercises for the caller to complete. In turn, these responses are recorded and stored. It takes on average 3 minutes for the caller to complete the survey.
The Parkinson’s Voice Initiative aims to record 10,000 voices across the world – and needs voices of both healthy and Parkinson’s patients. The Initiative has already achieved an outstanding 20% of this goal with the help of Aculab Cloud. If you are interested in participating please call UK 01865 521168 or US 857 284 8035 to take part or view http://www.parkinsonsvoice.org/index.php for further numbers and information.
Having previously discovered in this blog the many benefits that cloud computing and indeed cloud telephony can bring, you may be wondering about the opportunities that cloud presents. What can cloud telephony enable you to do that previously hasn’t been economically viable for both enterprises and SMBs? This post touches on a particular area into which cloud telephony is set to breathe new life. It will focus on the impact a cloud telephony approach can have on the uptake of premium tools/resources, such as speech recognition and synthetic speech, to the benefit of businesses, both large and small. Continue reading
You might think that with the popularity and maturity of email and other modes of electronic communication (including good old voice) that the use of fax would all be but extinct. But fax is still very much alive in the present. We may not find ourselves personally sending faxes everyday, indeed many of us may not have a fax number on our business cards any longer, but there are still a number of niche applications for fax that will see it with us for quite a few years to come. So where is the market opportunity for faxing? Continue reading