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G.729 media codec now available for Aculab Cloud

We are pleased to announce that we are now able to offer the G.729 codec for use with our UAS APIs to customers who have a requirement for it.

The default codec for the Aculab Cloud platform is G.711, which uses 64kbit/s upstream/downstream rates to transmit the voice signals to/from the end user. G.711 is the default codec for the PSTN, and also for SIP-based phone systems. There are, however, tens if not hundreds of other voice codecs in existence, and G.729 is just one of them.

G.729 uses a higher compression ratio than G.711, using by default an 8kbit/s upstream/downstream transmission rate to convey the voice signal. Going back a few years, when internet bandwidths to businesses were more limited than today, it was important to use highly compressed voice signals to maximise the usage of the low rate links. Nowadays, these bandwidth restrictions have been alleviated, so in the majority of cases, there is no reason to select any other voice codec than G.711. But if you need it – we have it! Just let us know and we’ll sort it for you.

The G.729 codec was added following a request from an existing customer. We are always interested to hear your feedback on what features you would like to see supported on the platform. Get in touch if you have an idea

cloud.info@aculab.com

SMS messaging – coming soon to Aculab Cloud

We’ve had extensive voice capabilities on the Aculab Cloud platform since its launch in 2011 enabling our customers to build call broadcast systems, conferencing servers, IVR servers and voice portals. Fax capability followed due to customer demand, as it is still widely used in many industries for secure transmission of documents such as patient records in healthcare. Continue reading

How to deploy telephony resources with WebRTC

In our last post, we took a look at how WebRTC might be embraced by the broad telecoms industry. This time, we’ll explore how telephony resources can be advantageously deployed in conjunction with WebRTC. Continue reading

WebRTC Rocks! – part 2

In our last post, we introduced WebRTC and indicated that we have been actively working on its integration – hence our demo.

We also suggested you tuned in for more information about WebRTC and how it might be embraced by the telecoms industry. Well as the Bard (nearly) wrote, “Read on Macduff!” Continue reading

WebRTC rocks!

#WebRTC is a phrase that’s been trending for some time now and the interest level isn’t going to quieten down anytime soon; that’s a fact. In terms of its potential, it’s as if a wave of rock ‘n’ roll is about to hit the telecom industry.

Roll over Cumbersome, WebRTC is going to rock your foundation! Continue reading

Voxbone Global DID Numbers Enhance Aculab Cloud Platform

Highlights Trend of Developers Needing Global Numbers for Telephony APIs

BRUSSELS – 12 November, 2012 – Voxbone today announced it is providing international direct inward dial (DID) numbers to Aculab for Aculab Cloud, a true cloud-based platform that makes it easy for developers to create on-demand automated telephony applications that make, receive and interact with calls.

Aculab selected Voxbone because the company’s VoxDID service enables Aculab to easily enhance its services with instant provisioning through Voxbone’s convenient application programming interface (API) solution. Voxbone maintains a supply of geographic and national phone numbers for incoming communications from more than 50 countries and 4,000 cities.

Aculab Cloud enables functions including transferring calls, playing messages, mixing calls together in a conference, playing text-to-speech prompts/messages, analyzing call progress, detecting answering machines, queuing calls, and making thousands of simultaneous outbound calls.

“We specialize in enabling solution providers to create and deliver high-performance inbound and outbound contact center applications, speech-enabled IVR, unified communications and other services to enterprise customers,” said Faye McClenahan, Head of Strategic Marketing at Aculab. “Voxbone’s DID numbers and high-quality network services enable us to enhance the resources developers can use to meet their customers’ needs for cloud-based communications.”

DIDs are another example of the ongoing industry migration to VoIP and cloud services. Like many service providers, Aculab has followed the trend from on-premises, hardware-based solutions to cloud-based offerings.

“As more service providers create services and applications based on the cloud, we are seeing increasing demand for our inbound communications services,” said Voxbone CEO Rod Ullens. “By using our VoxDID service, Aculab will enable its customers to build better apps more easily and rapidly.”

About Voxbone
Voxbone is the market leader in providing worldwide geographical, toll-free and iNum® telephone numbers, enabling Internet communications services providers, global carriers, national operators and enterprises to extend the reach of their voice services internationally, rapidly and with minimal costs. The company delivers high-quality inbound communications (often referred to as direct inward dialing, or DID) from more than 50 countries and more than 4,000 cities around the world. For more information, visit www.voxbone.com or connect with Voxbone on LinkedIn or Twitter.

About Aculab

Aculab is an innovative, market leading company that presents world-class telephony resources on a range of cloud, software and hardware-based platforms to the global communications market. With many years of experience in helping to drive customers’ success, their enabling technology provides the essential components required to deliver multimodal voice, data and fax solutions for use within IP, PSTN and mobile networks – with performance levels that are second to none. Aculab serves the evolving needs of developers, integrators, service providers and equipment manufacturers with cost-effective, deployment proven, high performance products. Companies worldwide have adopted their technology for a wide variety of business critical services and solutions.

Contact:

Laura Abbott, for Voxbone

laura.abbott@comunicano.com

+1 203-869-8217

Richard James, for Aculab

Richard.james@aculab.com

+44 1908 273800

A simple application

This animation shows how a simple application works on the Aculab Cloud platform

How Aculab Cloud works in 2 minutes

Watch this short animation to find out Aculab Cloud works and some of the ways it can be used

 

SpeechTEK conference schedule application

Aculab is pleased to be a sponsor of SpeechTEK 2012 this week.  For the event, we decided to provide a little more than just a product demo, so we created an application that conference delegates would find very useful – an automated conference schedule.

The app took just a few hours to develop and incorporates the fundamentals of any IVR system, including the use of TTS.

Below is the call flow and some code snippets from the application.

Continue reading

Anatomy of a predictive dialler

Making, connecting and managing calls

A significant number of telephony services use outbound and blended predictive dialler systems. For many corporations incorporating proactive contact and notification strategies in their operations, through companies employing interactive voice messaging (IVM) (also referred to as ‘outbound IVR’) and voice broadcasting, to businesses whose prime purpose is debt collection, outbound technologies are a key component.

Outbound and blended campaigns enable enterprises to proactively reach their customers and prospects. For many, this plays a valuable role in ensuring a superior service outcome for customers and ensures efficient and effective use of agent resources. For companies whose primary business is to fill sales pipelines, streamline collections or aid telemarketing and fundraising efforts, the telephony application and software utilised is directly associated with revenue generation.

Continue reading

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