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Monthly Archives: May 2011

Chapter 1: What you need to know about cloud computing – Iaas, Paas, SaaS

What’s inside a cloud?

Imagine you could easily pick out, which cloud telephony vendors you needed to speak to according to your hardware or software requirements, simply because you understood how the cloud was structured and the prime benefit each part presented.

It’s not impossible…

A previous blog gave a brief definition of cloud computing.  The next question to tackle is “What actually makes up the cloud”.  Once you have an understanding of cloud structure, it will be far easier for you to absorb, which cloud telephony players you need to talk to in order to replace different ‘in-house’ or ‘on-premise’ systems and equipment.  Continue reading

Introduction to cloud telephony: Part 1 – What is cloud telephony?

Google ‘cloud telephony’ and your search is likely to return a whole raft of products, definitions and services that aren’t altogether similar – services you can buy or build, hosted applications, cloud communications, VoIP. The list is long and varied, but what does it really mean?  How can you tell a cloud service from any other telephony service?

Inspired by an Infoworld article, Five big questions about cloud computing, the following five key points define a true cloud telephony service. These ‘checklist’ items apply to all forms of telephony-based applications, such as IVR systems, contact centre platforms and PBXs. Continue reading

Chapter 1: What you need to know about cloud computing – What is cloud computing?

On a clear day, I can see for miles

If cloud telephony has caught your attention you might be asking “What exactly is cloud telephony?” or “Why should I opt for cloud telephony?” and crucially, perhaps, “Why should I care?”

These are all good questions (to be addressed in later blogs), but first a more fundamental question must be answered – what is cloud computing? Because understanding the broad concept will help you absorb the essentials of cloud telephony and the benefits it can bring to you. Continue reading