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Monthly Archives: November 2016

Aculab Cloud for healthcare applications

Aculab Cloud, our communications platform-as-a-service (CPaaS), has been received well by developer customers who serve the healthcare market. With its high-level APIs and pay for what you use approach, it provides a simple, cost-effective means to send and receive voice, fax and SMS messages.

Applications

Specific healthcare related applications supported:

  • Appointment reminders
  • Post-visit surveys
  • No-show callbacks
  • Notifications to patients on a one-to-one or one-to-many basis:
    • Reminders to patients to take prescribed medicines
    • Annual health check reminders
    • Announcements of e.g., a flu jab service running at a particular practice

In addition, our cloud platform has a key advantage in that it supports the sending and receiving of fax transmissions, which are still heavily used to securely transfer medical records.

Speech recognition

A new feature we’ve been working on for a while is speech recognition. We have already made this feature available to complement the IVR functionality we support, enabling a voice-driven IVR to be built.

In addition, the use of voice and speech recognition in a clinical environment is something we are working on. We believe our telephone-based system to collect data from patients with speech disorders could revolutionise the way speech and language therapists work. If you would like to find out more, the clinical speech analysis system page gives the details.

Cloud-based speech recognition

Interactive Voice Response (IVR) systems are widely used to provide automated call handling for businesses. But sometimes for the caller, remembering which digit to press to connect to a certain department is not so straightforward, and can be time consuming. In addition, with the prevalence of smartphones, it can be somewhat annoying to have to listen to the prompts, then bring up the numeric keypad display on the phone before you can enter your digit choice. Wouldn’t it be simpler if the caller could just speak the name of the department they required or speak the digits of a PIN code? Well, they can, using automated speech recognition technology, ASR.

Aculab have now brought speech recognition capabilities to the Aculab Cloud platform, which will allow developers to quickly build a speech-enabled IVR in a wide variety of programming languages. This new speech recognition feature currently has a vocabulary that would meet the needs of customers wishing to offer a speech-based replacement for the DTMF keypad on phones, and would allow the recognition of numeric digits and any word in multiple languages in the long term, but will initially roll out with English recognition only.

Application areas:

  • Recognition of department names
  • PIN number recognition
  • Last 4 digits of SSN
  • Staff names
  • Financial transaction types – Balance, Savings, Loan, BPAY
  • Town/City recognition – e.g. cinema times for your local town

If you would like to try the new feature, it is now live. You can find out more on the ASR page of the Aculab Cloud portal.