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Anatomy of a predictive dialler

Making, connecting and managing calls

A significant number of telephony services use outbound and blended predictive dialler systems. For many corporations incorporating proactive contact and notification strategies in their operations, through companies employing interactive voice messaging (IVM) (also referred to as ‘outbound IVR’) and voice broadcasting, to businesses whose prime purpose is debt collection, outbound technologies are a key component.

Outbound and blended campaigns enable enterprises to proactively reach their customers and prospects. For many, this plays a valuable role in ensuring a superior service outcome for customers and ensures efficient and effective use of agent resources. For companies whose primary business is to fill sales pipelines, streamline collections or aid telemarketing and fundraising efforts, the telephony application and software utilised is directly associated with revenue generation.

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An inspiring use of cloud telephony

We were very pleased to report this week that Aculab Cloud is being used to aid the development of a quick and cost effective method of objectively scoring the symptoms of Parkinson’s disease, through the detection of changes in the voice.

Max Little, who leads the Parkinson Voice Initiative, realised that a person’s voice is affected as much by Parkinson’s as is limb movement, so he devised a high-accuracy way to detect symptoms through the analysis of voice recordings.  A method of detecting Parkinson’s disease that is quick, cheap and easy to perform.

With so many people affected by Parkinson’s, it’s likely we all know someone who could benefit from the results of this project. The analysis itself requires quite complex algorithms, but capturing the voice clips for analysis is a very simple and quick process. Using Aculab Cloud, The Parkinson’s Voice Initiative application plays a number of pre-recorded questions and exercises for the caller to complete.  In turn, these responses are recorded and stored. It takes on average 3 minutes for the caller to complete the survey.

The Parkinson’s Voice Initiative aims to record 10,000 voices across the world – and needs voices of both healthy and Parkinson’s patients. The Initiative has already achieved an outstanding 20% of this goal with the help of Aculab Cloud. If you are interested in participating please call UK 01865 521168 or US 857 284 8035 to take part or view http://www.parkinsonsvoice.org/index.php for further numbers and information.

Cloud telephony – making speech technologies affordable

Having previously discovered in this blog the many benefits that cloud computing and indeed cloud telephony can bring, you may be wondering about the opportunities that cloud presents. What can cloud telephony enable you to do that previously hasn’t been economically viable for both enterprises and SMBs? This post touches on a particular area into which cloud telephony is set to breathe new life. It will focus on the impact a cloud telephony approach can have on the uptake of premium tools/resources, such as speech recognition and synthetic speech, to the benefit of businesses, both large and small. Continue reading

Why is fax still in demand?

You might think that with the popularity and maturity of email and other modes of electronic communication (including good old voice) that the use of fax would all be but extinct.  But fax is still very much alive in the present.  We may not find ourselves personally sending faxes everyday, indeed many of us may not have a fax number on our business cards any longer, but there are still a number of niche applications for fax that will see it with us for quite a few years to come.  So where is the market opportunity for faxing? Continue reading

Where are the Cloud Media Servers?

Where are the Cloud Media Servers

Media servers are really useful things as Unwieldy Systems Inc. will tell you, but you already knew that, right. If you’re a telecommunication service provider, an equipment manufacturer, a solution developer or even an enterprise customer, you are likely to have a need for a media server and may well be using one, or two or several, somewhere in your network or infrastructure.

In a traditional telephony environment, media servers are used for functions such as network announcements and voicemail; interactive voice response (in many, diverse scenarios); the IMS Media Resource Function; audio conferencing; caller ring tones; and transcoding. Continue reading

HOW TO: Optimizing Aculab Cloud Platform Usage in Outbound Dialling

How to optimize your outbound telephony application using Aculab Cloud

Aculab Cloud provides you with the means to make outbound calls for just about any purpose. Using Aculab Cloud’s simple, high-level APIs to launch outbound calls, numbers can be manually or automatically dialled, and what happens during and after call set-up can be controlled by the application. For example, an answering machine can be detected, using what’s called call progress analysis, whereupon the system will wait for the tone or ‘beep’, before playing a message or otherwise interacting with the called party’s device. Continue reading

BeQuick Software Choose Aculab Cloud as their Next Gen IVR partner

This week we are pleased to share the news that BeQuick are using Aculab Cloud to handle volumes of IVR calls. BeQuick Software delivers an innovative hosted BSS/OSS solution called QuickTel designed and developed for the telecommunications industry and specifically for Prepaid, Postpaid and VoIP service providers. Continue reading

Aculab Cloud telephony just got cheaper!

Following a very positive uptake since its launch at the beginning of the month, the Aculab Cloud platform is now available for just 1¢ per minute, for both inbound and outbound voice calls.

With the volume of traffic now being handled, we are able to dramatically cut the platform price per minute cost to just 1¢ a minute. Continue reading

Myths and legends – cloud myths #1

Would-be myth busters

Initially, setting the scene, these ‘axe grinders’ will indicate that the starting price for basic, on-demand instances within Amazon’s EC2, for example, is less than 10¢ per hour, based on metrics like system size, operating system, etc. Such companies usually conclude their introduction by suggesting that it’s easy to see why people think all delivery from the public cloud is cheaper than that delivered by internal IT.

It’s no surprise that the punch line comes next, when a ‘myth buster’ will typically state, with a leading ‘However’, that if you probe further, the picture will change. The changed picture presented is painted thus: for resources that are needed constantly, the private cloud is more cost-efficient than the pay-as-you-use public cloud model. Continue reading

The evolutional path of media processing systems

From hardware based….to software based….to cloud based

Early pioneers in the market initially known as computer telephony took a look at the typical office workstation and decided that efficiencies could be achieved by integrating the two pieces of electronics typically found on workers desks – the telephone and the personal computer. They started with a computer platform, and added a hardware board to it so that the integrated computer system could make and receive phone calls. Continue reading

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