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What do you need to run a cloud-based telephony application?

What you need to run a cloud-based telephony application:
The difference between traditional hardware-based and
cloud-based deployments

Ok, you’re sold on the benefits of cloud computing. You understand it means you can take advantage of computing resources that are owned and managed by someone else. That’s great!  But you want to know what that means in relation to telecommunications, if you need any additional hardware or software, who takes care of the PSTN connection, how you can access the telephony resources in the cloud, how does it compare to the traditional deployment options. In short, you want to know what you need to know, in order to be able to develop and deploy your telephony-based application, whether it’s an IVR, voice-broadcast or conferencing system.  This post intends to answer your questions. Continue reading

More choice in this period of giving

Season’s Greetings!

Cloud must be the great buzzword of the year, with virtually everyone getting on the bandwagon. There probably hasn’t been a technology article written in the last twelve months that didn’t have the word ‘cloud’ init. Here at Aculab, we’re just as guilty; at least in terms of drawing down on our bag of cloud words. However, since the introduction of Aculab Cloud, we feel kind of justified. I’m sure you’d agree. Continue reading

2: Introduction to Cloud Telephony – What is a Cloud Telephony PaaS?

If you are intrigued by Cloud Telephony, you might be asking yourself a number of questions. Those questions are likely to include: “What is meant by a Telephony Platform as a Service (PaaS)?” “Is it for me?” “When and why would I use a Telephony PaaS?” “What are the Telephony PaaS options?” Read on for some answers…

In summary, a PaaS could be a server system or it could be a computer language interpreter that enables bespoke applications to be written and deployed.  The main benefit being that you can access ‘tools’ to help write and deploy an application, based on technology owned and managed by someone else. Continue reading

Who owns the cloud?

If the thought of storing critical, personal or sensitive information in a place that to all intents and purposes is completely out of your control makes you feel a tad uneasy – you’re not alone.  Using the cloud, particularly in relation to data, is a bone of contention, but there are options for you to choose from, each with its own merits.

The last blog introduced the idea that services (IaaS, PaaS and CaaS) can be deployed in three different types of cloud – private, public or hybrid (there are more variations out there, but those are the key ones for you to consider at this early stage).  Which is the best option for you, really depends on what you’re looking to achieve.  It may be useful to think about your top priorities, for example, ‘risk aversion’ or ‘cost reduction’? Continue reading

Chapter 1: What you need to know about cloud computing – Iaas, Paas, SaaS

What’s inside a cloud?

Imagine you could easily pick out, which cloud telephony vendors you needed to speak to according to your hardware or software requirements, simply because you understood how the cloud was structured and the prime benefit each part presented.

It’s not impossible…

A previous blog gave a brief definition of cloud computing.  The next question to tackle is “What actually makes up the cloud”.  Once you have an understanding of cloud structure, it will be far easier for you to absorb, which cloud telephony players you need to talk to in order to replace different ‘in-house’ or ‘on-premise’ systems and equipment.  Continue reading

Introduction to cloud telephony: Part 1 – What is cloud telephony?

Google ‘cloud telephony’ and your search is likely to return a whole raft of products, definitions and services that aren’t altogether similar – services you can buy or build, hosted applications, cloud communications, VoIP. The list is long and varied, but what does it really mean?  How can you tell a cloud service from any other telephony service?

Inspired by an Infoworld article, Five big questions about cloud computing, the following five key points define a true cloud telephony service. These ‘checklist’ items apply to all forms of telephony-based applications, such as IVR systems, contact centre platforms and PBXs. Continue reading

Chapter 1: What you need to know about cloud computing – What is cloud computing?

On a clear day, I can see for miles

If cloud telephony has caught your attention you might be asking “What exactly is cloud telephony?” or “Why should I opt for cloud telephony?” and crucially, perhaps, “Why should I care?”

These are all good questions (to be addressed in later blogs), but first a more fundamental question must be answered – what is cloud computing? Because understanding the broad concept will help you absorb the essentials of cloud telephony and the benefits it can bring to you. Continue reading

Aculab Cloud

Aculab_Cloud.png

A snippet from Alan Pound’s keynote given today at the IT Expo show in Miami showing the architecture of our new concept, Aculab Cloud. The video recording of the keynote presentation will be uploaded shortly.

“Hey, you, get on to my cloud.”

On the theme of the ‘cloud’….

If the Rolling Stones had time back or rather, were just now embarking on their career, they’d be writing “Hey, you, get on to my cloud.” Most everyone is now saying to us or telling us, that is just what we should be doing – getting in[on]to ‘cloud computing’. Many analysts and researchers, such as Gartner and the IT Governance Institute, are happy to tell us that’s exactly what we will be doing. The ‘cloud’ is inevitable. Its advance is inexorable. It’s capacity is inexhaustible (might have to be careful on that one; see Parkinson’s Law – “programs expand to fill all available memory”). So we shouldn’t fight against it; we should embrace it. Continue reading

Communications technology predictions for 2011

The end of the year is always a traditional time for looking back on the previous 12 months – and looking forward to try to prepare for what’s to come. Rather than just put down my ideas, I captured some of the thoughts from Aculab’s global team to see what they thought would be the technical trends to look out for. So, without further ado, here are Aculab’s top three predictions for communications technology in 2011:- Continue reading

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