Get Adobe Flash player

Cloud Telephony

Aculab Cloud for healthcare applications

Aculab Cloud, our communications platform-as-a-service (CPaaS), has been received well by developer customers who serve the healthcare market. With its high-level APIs and pay for what you use approach, it provides a simple, cost-effective means to send and receive voice, fax and SMS messages.

Applications

Specific healthcare related applications supported:

  • Appointment reminders
  • Post-visit surveys
  • No-show callbacks
  • Notifications to patients on a one-to-one or one-to-many basis:
    • Reminders to patients to take prescribed medicines
    • Annual health check reminders
    • Announcements of e.g., a flu jab service running at a particular practice

In addition, our cloud platform has a key advantage in that it supports the sending and receiving of fax transmissions, which are still heavily used to securely transfer medical records.

Speech recognition

A new feature we’ve been working on for a while is speech recognition. We have already made this feature available to complement the IVR functionality we support, enabling a voice-driven IVR to be built.

In addition, the use of voice and speech recognition in a clinical environment is something we are working on. We believe our telephone-based system to collect data from patients with speech disorders could revolutionise the way speech and language therapists work. If you would like to find out more, the clinical speech analysis system page gives the details.

Write telephony applications quickly and easily with our REST API

REST-API-call-flow-for-Aculab-Cloud

 

 

 

 

 

 

 

 

If you know your way around writing code for websites, then you’ll have no trouble in getting to know our REST API. We currently offer a range of telephony functionalities, including placing and answering voice calls, playing and recording audio, speaking with text-to-speech, capturing telephone keypad entry, menus and conference calls. Continue reading

Where are the Cloud Media Servers?

Where are the Cloud Media Servers

Media servers are really useful things as Unwieldy Systems Inc. will tell you, but you already knew that, right. If you’re a telecommunication service provider, an equipment manufacturer, a solution developer or even an enterprise customer, you are likely to have a need for a media server and may well be using one, or two or several, somewhere in your network or infrastructure.

In a traditional telephony environment, media servers are used for functions such as network announcements and voicemail; interactive voice response (in many, diverse scenarios); the IMS Media Resource Function; audio conferencing; caller ring tones; and transcoding. Continue reading

BeQuick Software Choose Aculab Cloud as their Next Gen IVR partner

This week we are pleased to share the news that BeQuick are using Aculab Cloud to handle volumes of IVR calls. BeQuick Software delivers an innovative hosted BSS/OSS solution called QuickTel designed and developed for the telecommunications industry and specifically for Prepaid, Postpaid and VoIP service providers. Continue reading

Aculab Cloud telephony just got cheaper!

Following a very positive uptake since its launch at the beginning of the month, the Aculab Cloud platform is now available for just 1¢ per minute, for both inbound and outbound voice calls.

With the volume of traffic now being handled, we are able to dramatically cut the platform price per minute cost to just 1¢ a minute. Continue reading